Posted:
22-10-2020
Location:
Hlaing Township
Job Type:
Full-Time
Total views:
1731
Job overview
Offered salary
Industry
Airlines/Aviation,Education/Training,Energy/Water/Oil & Gas/Waste
Experience
Mid Level (3-6 years)
Qualification
Bachelor Degree
Job Description
- Make joint sales calls together with sales staff, to sell the benefits of DHL Customer Facing IT tools to customers.
- Assist and guide customers in the setting up of Customer Facing IT tools and customize management reports as required.
- Assist customers in troubleshooting queries and problems on Customer Facing IT tools.
- Arrange ESS (Electronic Shipping Solution) Tool demonstrations to potential customers, the customer needs for the automated tools on the evolving marketplace.
- Visit to customers on a regular basis to guide satisfaction with the Customer-Facing IT products, ascertain any need for extra training, and collect suggestion-for for future development.
- Plan and manage Customer Facing IT tools deployment to ensure the achievement of successful development targets.
- Taking participation of UAT (Users Acceptance Test), piloting, rolling out of applications as per direction and aligned with the regional team.
- Support on installing required applications to internal users as well as troubleshooting and investigating the reported issue of any application and escalate to relevant regional support/team.
- To be involved in planning, performing, and rolling out of DHL digitization and automation process/project based on the requirement of the business as well as direction from the region.
Job Requirement
- Any Bachelor Degree
- Diploma in Information Technology (preferable or equivalent)
- 3-5 years' experience in customer support, preferably with experience in Customer Facing IT tools and knowledge of IT
- Excellent Presentation skills
- Excellent software skills (Word, Excel, PowerPoint, etc.)
- Preferable on the understanding of DHL's software system
- Excellent communication skills, spoken and written (both English and Myanmar)
- Excellent negotiation and interpersonal skills
- Excellent analytical, organizational and motivational skills
- Preferable selling skills
Benefit
